Troubleshooting & Support
Interactive Publisher
| Problem | Explanation | Solution |
| Cannot
change tabs
|
No
project open
|
Start a new project |
| Open an existing project | ||
| Cannot add groups | Too many groups | Limit of 16 groups per project |
| Cannot add chapters | No group selected | Select a group |
| Too many chapters | Limit of 16 chapters per group | |
| Cannot add clips | No chapter selected | Add a chapter |
| Too many clips | Limit of 64 clips per chapter | |
| Cannot
record sound
|
No microphone | Connect a microphone |
| Volume too low | Check system volume levels | |
| Microphone muted | Check system volume levels |
| Problem | Explanation | Solution |
| Unable to view videos | Media Player not installed | Install latest
version of Windows Media Player, available from www.microsoft.com |
| Player
does not autorun
|
Operating system Autorun support is disabled | Enable Autorun support |
| Project improperly recorded to CD/DVD | Record contents of project folder to CD/DVD |
If
the answer to your question is not listed above,
feel free to call us at (409) 866-5208.
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